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Our data comes from the 2019 AIGA Design Census ↗, which surveys design professionals across the country about their salary, job satisfaction, future outlook, etc. Looking at the dataset, we were drawn to the question “What critical issues face design?” where we found a hidden gem: while respondents could choose from multiple-choice answers, they could also write-in their own answers!

It was in the 2700+ written responses we found the “core” of the respondents’ feelings: honesty, frustration, skepticism, and hope. As direct quotes, these words were personal in a way that the more discrete data was not. We wanted to use this corpus to tell a story, to see data points as people, and not as numbers.

This project exists in two forms: an exploratory website, and a printed, interactive book. We designed both of these artifacts as tools for data exploration, but specifically, exploration that begins with language.

Created for Communications Studio IV at CMU School of Design, Spring 2020.
Advised by prof. Kyuha Shim.

Parsing Through Data

We used python and NLTK to parse the corpus, collecting the most frequent 150 words (excluding function words like “I,” “the,” “only,” etc.), bi-grams and tri-grams. Looking at the lists, we picked out words and phrases that described themes or ideas. From there, we grouped the words into six broader categories: power, representation, education, quality, change, and community.

We used these dictionaries to parse through the quotes again in order to sort which responses fell in which category.

Category Briefs

Power
"color", "white", "money", "pay", "in leadership", "of color", "of diversity"
Representation
"ageism", "diversity", "of diversity", "women", "woman", "standards", "a seat", "of respect for"
Education
"education", "students", "school", "design education", "young designers"
Quality
"good design", "value", "lack", "understanding", "the quality of", "time"
Change
"environmental", "ethics", "ethical", "future", "climate change", "to change the", "impact"
Community
"social media", "the real world", "community", "design communities", "the general public"

The code did not account for responses that didn’t match any of the dictionaries, and did not tag if a response falls into multiple categories, so we had to do that manually later on.

This site is a prototype of a bigger collection, because we couldn’t integrate all 2700+ quotes. We selected ~25 quotes per category to analyze further, and picked phrases that described the main point or theme of each response. If quotes intersected with other categories, we made sure to highlight those phrases as well. (And we made a super sexy color-coded spreadsheet ↗ ) To find spot words (eg. 18 mentions of “age-ism”), we ran word frequency throughwith the entire corpus.

Jaclyn Saik ↗ is a Junior studying Communication Design, with a minor in HCI at Carnegie Mellon University, who can often be found talking about the coffee she’s drinking or drawing with crayons. She believes the most critical issue facing design is maintaining individuality and human qualities in an increasingly automated world.

Age
21
Identity
White Female
Location
Mountain View, CA
Industry
Student

Rachel Lee ↗ is a Junior majoring in Communication Design and HCI at Carnegie Mellon University, who can often be found eating eggs or doing pilates. She believes the most critical issue facing design is instilling passion and desire in designers to create positive change for the world.

Age
21
Identity
Asian Female
Location
Hong Kong,
Hong Kong SAR
Industry
Student

Alice Fang ↗ is a Junior studying Communication Design, with a minor in Professional Writing at Carnegie Mellon University, who can often be found watching Netflix docu-series or playing sudoku. She believes the most critical issue facing design is being understanding and empathetic in an increasingly divisive environment.

Age
20
Identity
Asian Female
Location
Edison, NJ
Industry
Student

about this project

"As a

265 people mention "women" as a key theme in design.

woman
in

280 people mention "tech" as a key theme in design.

tech
, I still want to see not just more women but more of the "other" ... trans, queer, non-binary, etc as well as people of color ↗ I think there are perspectives and levels of

208 people mention "ethics" as a key theme in design.

ethics
in design that could use an eye of someone who isn't a cis

264 people mention "white" as a key theme in design.

white male.
Also the consequences of innovation is another issue ... often the way tech transforms our lives isn't considered until after the fact. Then we have to find solutions for problems we didn't have before."

"For me personally, it's diversity on the teams I'm in. Most of the teams I was part of are predominately

264 people mention "white" as a key theme in design.

white
with similar design styles and perspectives [...] I understand having more females is one form of expanding

545 people mention "diversity" as a key theme in design.

diversity
, but I would like to see more walks of designers sharing their expertise and experiences."

"Most of the great designers working today are ignored or completely unknown, even within the design community, if they don't have the propensity or inclination to gush about themselves on

160 people mention "social media" as a key theme in design.

social media
, afford to travel to attend overpriced conferences, or participate in the pay-to-play world of design awards shows. We shouldn't be relying on the loudest or most privileged voices among us to define our field."

"I don't think designers talk enough about how straining the "paid for time" client services model is. Creative agencies are being gobbled up by the McKinseys of the world. Meanwhile the survivors race to the bottom to do more work for less money, or in less time — and call that a "sprint." I think there are other ways to do business ↗ where creative people have greater ownership over the means of production."

"Older designers are not

190 people mention "respect" as a key theme in design.

respected for what they bring to the table because we might not have the same technical skills as they do.
Young designers think it's all about the programs, the algorithms, the code. So many don't understand typography, nuance, balance, color. It is sad to me."

"When looking at in-house design, the biggest issue I see is a

1061 people mention "lack of" as a key theme in design.

lack of

355 people mention "understanding" as a key theme in design.

understanding
of what design leadership is capable of contributing [...]. What that says to me, is that companies just want a designer who they don't have to

644 people mention "pay" as a key theme in design.

pay
a bunch of money to, and can execute on the company vision, without being a big contributor to it ... As far as agencies go, design is often sacrificed for client relationships."

"[...] I see marketing professionals having control over what design should look like, and having too much say in what a final design should be. Marketing professionals do not understand design like designers do, so it doesn't make sense to me why they would have a say in a design choice. [...] I also see marketing professionals not understanding just how important design is, and completely dismissing the importance and investment in

173 people mention "good design" as a key theme in design.

good design and good designers [...]"

"Not getting

644 people mention "pay" as a key theme in design.

paid for the level of experience.
Companies would rather consider a designer mid-level, than promote them and have to pay them a senior designer rate."

"I think since there is no definite way to measure design, the pay scale is completely arbitrary ↗ and some rely on tenure vs. actual work quality. I have had coworkers who were promoted just for their tenure although their work and teamwork qualities were quite low. Also, people expect designers to look a certain way and since I don't fit that, people assume i'm not capable and/or not creative enough."

"We are pitting ourselves against each other through: the distinction and competition between graphic design as a whole and UX/UI design/visual design/web design/product design, which creates a false hierarchy of

825 people mention "value" as a key theme in design.

value,
propping up some disciplines over others, that translates to not being valued by clients and workplaces; the gender pay gap; being a mostly white industry and therefore defaulting to a

264 people mention "white" as a key theme in design.

white
pov in design."

"

208 people mention "ethics" as a key theme in design.

Ethics in design is huge and needs to be the top priority in the industry.
Marketing and advertising have long since been about manipulating consumer behaviors and the idea has crept into the experience design world. instead of giving people what they need we try to manipulate users desires and bend them ↗ to what we're trying to sell them. It's an insidious practice of controlling people hiding behind a mask of "empowerment"."

"Issue: the

1061 people mention "lack of" as a key theme in design.

lack of transparency
creative staffing agencies show to freelance designers (and clients). Agencies

644 people mention "pay" as a key theme in design.

pay
designers 50% of what they charge the client, however our silence is demanded in their contracts ↗ creating an ignorance that affects designers who start their own business [...]."

" [...] Who we are designing for. Most designers spend their careers designing for the rich [...] The world could be so much better ↗ if we had the means to improve people's lives who need it the most. Sadly those in the most need of great design often don't have the money to

644 people mention "pay" as a key theme in design.

pay
us and so we whittle our talents away on the frivolous whims of the wealthy while the poor as always continue to suffer."

"As a

88 people mention "person of color" as a key theme in design.

poc
, white managers and directors make it miserable and hurtful to work in the industry. I identify as Asian and I have had the worst last two years of my career of racial inequality [...] Also,

264 people mention "white" as a key theme in design.

white
people, please stop illustrating or designing things with "ethnic inspiration" and then not consult nor

644 people mention "pay" as a key theme in design.

pay
anyone in that community. "Pay these communities. Reparations in the design world need to be made."

"Design has become a highly corporate, sterile field when it is just as creatively

384 people mention "impact" as a key theme in design.

impactful
as the fine art space. This dynamic leads to exploitation of young designers and artists who know little about inter-industry dynamics and social expectation [...] The design field is also rife with folks who have no shame in stealing art from independent freelancers [...] rather than research and design their own. Accountability is needed."

"The

1061 people mention "lack of" as a key theme in design.

lack of
diversity in design /

280 people mention "tech" as a key theme in design.

tech
is paving the way for less accessible and inclusive designs to the point that it's making peoples' lives on a daily basis more toxic and difficult than it would be without technology. Additionally, in my career as a designer I have felt increasingly disposable [...] I am paid less than a junior designer, despite having 7 years of experience [...] It feels like the only way to be respected as a designer is to go into UI / UX or product design [...]"

"In my position (as a full-time faculty member teaching in a design program), I think the major issue is getting more state / government funding for US universities. There has been a systematic decline in funding for higher education for more than two decades."

"

189 people mention "freelance" as a key theme in design.

Freelancing
has been very eye opening. Self employment taxes are incredibly rough, and the inconsistency of freelancing work is making life very stressful. When I do work with clients, they don't understand the value of having illustrations and good branding, and they almost become hostile when they hear my prices. Being a small town, I can't work locally because no one here wants to pay for quality work because they fail to see the

825 people mention "value" as a key theme in design.

value."

"Some entities (e.g. nonprofits, community-based organizations) that could benefit from good communication and design in order to further their

384 people mention "impact" as a key theme in design.

impact
are also not equipped to access it for financial reasons or

1061 people mention "lack of" as a key theme in design.

lack of awareness.
Wouldn't it be great if there were more programs [...] whose goal is to connect the organizations with the potential to do the most good with design and branding professionals that could help them build awareness and achieve their missions?"

Age
26
Identity
Black Female
Location
Austin, TX
Industry
Communication / Graphic Design, Service Design, UI Design