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Our data comes from the 2019 AIGA Design Census ↗, which surveys design professionals across the country about their salary, job satisfaction, future outlook, etc. Looking at the dataset, we were drawn to the question “What critical issues face design?” where we found a hidden gem: while respondents could choose from multiple-choice answers, they could also write-in their own answers!

It was in the 2700+ written responses we found the “core” of the respondents’ feelings: honesty, frustration, skepticism, and hope. As direct quotes, these words were personal in a way that the more discrete data was not. We wanted to use this corpus to tell a story, to see data points as people, and not as numbers.

This project exists in two forms: an exploratory website, and a printed, interactive book. We designed both of these artifacts as tools for data exploration, but specifically, exploration that begins with language.

Created for Communications Studio IV at CMU School of Design, Spring 2020.
Advised by prof. Kyuha Shim.

Parsing Through Data

We used python and NLTK to parse the corpus, collecting the most frequent 150 words (excluding function words like “I,” “the,” “only,” etc.), bi-grams and tri-grams. Looking at the lists, we picked out words and phrases that described themes or ideas. From there, we grouped the words into six broader categories: power, representation, education, quality, change, and community.

We used these dictionaries to parse through the quotes again in order to sort which responses fell in which category.

Category Briefs

Power
"color", "white", "money", "pay", "in leadership", "of color", "of diversity"
Representation
"ageism", "diversity", "of diversity", "women", "woman", "standards", "a seat", "of respect for"
Education
"education", "students", "school", "design education", "young designers"
Quality
"good design", "value", "lack", "understanding", "the quality of", "time"
Change
"environmental", "ethics", "ethical", "future", "climate change", "to change the", "impact"
Community
"social media", "the real world", "community", "design communities", "the general public"

The code did not account for responses that didn’t match any of the dictionaries, and did not tag if a response falls into multiple categories, so we had to do that manually later on.

This site is a prototype of a bigger collection, because we couldn’t integrate all 2700+ quotes. We selected ~25 quotes per category to analyze further, and picked phrases that described the main point or theme of each response. If quotes intersected with other categories, we made sure to highlight those phrases as well. (And we made a super sexy color-coded spreadsheet ↗ ) To find spot words (eg. 18 mentions of “age-ism”), we ran word frequency throughwith the entire corpus.

Jaclyn Saik ↗ is a Junior studying Communication Design, with a minor in HCI at Carnegie Mellon University, who can often be found talking about the coffee she’s drinking or drawing with crayons. She believes the most critical issue facing design is maintaining individuality and human qualities in an increasingly automated world.

Age
21
Identity
White Female
Location
Mountain View, CA
Industry
Student

Rachel Lee ↗ is a Junior majoring in Communication Design and HCI at Carnegie Mellon University, who can often be found eating eggs or doing pilates. She believes the most critical issue facing design is instilling passion and desire in designers to create positive change for the world.

Age
21
Identity
Asian Female
Location
Hong Kong,
Hong Kong SAR
Industry
Student

Alice Fang ↗ is a Junior studying Communication Design, with a minor in Professional Writing at Carnegie Mellon University, who can often be found watching Netflix docu-series or playing sudoku. She believes the most critical issue facing design is being understanding and empathetic in an increasingly divisive environment.

Age
20
Identity
Asian Female
Location
Edison, NJ
Industry
Student

about this project

"I think the

172 people mention "expectation" as a key theme in design.

expectation for designers
to be a jack of all trades is the most challenging, harmful trend in the workplace. For example, expecting a designer to be not only a designer, but a videographer/social media manager/animator. What happened to hiring specialists in design roles?"

"I'm seeing a huge amount of

187 people mention "ageism" as a key theme in design.

ageism
when it comes to friends past 50. These amazing humans with lifetimes of experience and insight, not to mention skill, who are being passed over time and again for younger, cheaper labor with lower insurance premiums. This has to stop."

187 people mention "ageism" as a key theme in design.

"Ageism, particularly amongst recruiters
[...] As a member of AIGA I find similar attitudes and I have tried to join committees but unless I am a leader of a company or a sector of the industry, I find prejudice there as well. It is the very infrastructure of the organization that has to also change its attitude [...] It is a quiet segregation."

"Older designers are not

190 people mention "respect" as a key theme in design.

respected for what they bring to the table because we might not have the same technical skills as they do.
Young designers think it's all about the programs, the algorithms, the code. So many don't understand typography, nuance, balance, color. It is sad to me."

"We're rightly emphasizing diversity & inclusion, yet do nothing ↗ to address that marginalized individuals have different communication styles, and being heard can be difficult... For many, used to being or feeling silenced, being heard and

190 people mention "respect" as a key theme in design.

respected
is practically a life/death experience. Workplaces need to have answers for this and conflict resolution [...] These are areas I work to illuminate, but feel alone, my voice rarely heard. I'd love to learn how to better advocate."

"

644 people mention "pay" as a key theme in design.

Underpaying
of junior roles. How the field is mostly female but leadership is mostly male, the narrowness of graphic design's definition to euro-centric standards and a

1061 people mention "lack of" as a key theme in design.

lack of
exploration of other culture's problem solving abilities especially within design education."

"

545 people mention "diversity" as a key theme in design.

Diversity
diversity diversity diversity diversity diversity!"

"As a

265 people mention "women" as a key theme in design.

woman
in

280 people mention "tech" as a key theme in design.

tech
, I still want to see not just more women but more of the "other" ... trans, queer, non-binary, etc as well as people of color ↗ I think there are perspectives and levels of

208 people mention "ethics" as a key theme in design.

ethics
in design that could use an eye of someone who isn't a cis

264 people mention "white" as a key theme in design.

white male.
Also the consequences of innovation is another issue ... often the way tech transforms our lives isn't considered until after the fact. Then we have to find solutions for problems we didn't have before."

"

545 people mention "diversity" as a key theme in design.

Diversity
in design is a big issue. I see the industry dominated by

264 people mention "white" as a key theme in design.

white
and Asian men and

265 people mention "women" as a key theme in design.

women
making it hard to see myself (a black woman) in competitive design spaces. The design industry also feels very exclusive, as if you need to know the right people or go to the most prestigious schools to get on employers' radars ↗"

"

545 people mention "diversity" as a key theme in design.

Diversity
is not only an important issue in our field but also in our schools / design programs. We need diverse faculty and courses / projects that address issues around gender equity, inclusivity, accessibility, and the decolonization of the design canon. Ultimately, we need design programs willing to explore, discuss, and develop the kind of critical awareness and

280 people mention "technology" as a key theme in design.

technological
engagement that can activate freedom in a post-truth era ↗"

"Gentrification and the role art and design plays ↗ in displacing entire communities and excluding poc, working class, etc. especially in my hometown of Austin. As a Latinx designer born and raised here I feel extremely excluded from the majorly

264 people mention "white" as a key theme in design.

white art community
occupying space in a neighborhood that used to be majority working class people of color."

"Western standards of design ↗ are generally pushed, making it difficult for new perspectives to emerge Non-white and queer designers are still not as celebrated [...] for their contributions as much as they should be — aesthetics created by and for marginalized communities end up being appropriated into the main visual rhetoric ... without much thought into how this action silences important voices in design [...]"

"Women of color ↗ not having ideas that do not get the space to grow. Ideas are often shot down and then taken when someone else says them or discredited completely. There is a rate of people trying to be aware of

545 people mention "diversity" as a key theme in design.

diversity but continuing to be tone deaf
especially when regarding the severity of marginalization in the workplace."

"Design creates culture. We as designers have the power to create a culture that is inclusive, welcoming, fair, and

545 people mention "diversity" as a key theme in design.

diverse.
I think as a whole, we are making strides towards this ideal, but still falling short. It is crucial for all designers to critically examine the social,

200 people mention "environment" as a key theme in design.

environmental
, and societal impact of their work."

"Disability disability disability. We are at a time where we are finally talking more about "all inclusive" and diversity but this rarely ever includes disability, therefore it is not all inclusive."

"As the first legally blind person to get a graduate degree in ID from my institution, I feel that more design schools need to admit disabled students. There needs to be a broad spectrum of input from these students so that the design community will be more adept at inclusive design. Instead of simulation of disabilities (empathy exercises), the disabled designers should have equity in disability design. It should be design with disability not for disability."

"As a

88 people mention "person of color" as a key theme in design.

poc
, white managers and directors make it miserable and hurtful to work in the industry. I identify as Asian and I have had the worst last two years of my career of racial inequality [...] Also,

264 people mention "white" as a key theme in design.

white
people, please stop illustrating or designing things with "ethnic inspiration" and then not consult nor

644 people mention "pay" as a key theme in design.

pay
anyone in that community. "Pay these communities. Reparations in the design world need to be made."

"Giving opportunities for designers who have less formal education in design and giving opportunities to everyone, no matter their age, the color of their skin or their race or sexual orientation. So many people place importance on the wrong attributes of a person [...] rather than looking past all of that and seeing the potential ↗ It is an oversaturated market & it's seemingly impossible to get a job unless you know someone in the industry."

"Designing for accessibility isn't always the prettiest so designers are less willing to take on projects like this. The challenge should be why we take on a project as unique ↗ but the community values aesthetics over full functionality for those who are disabled."

Age
36
Identity
White Male
Location
Brooklyn, NY
Industry
Communication / Graphic Design, Data Science, Illustration, Education